Sparrow

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Articles

Recent activity by Sparrow Recent activity Votes
  • Receiving a refund

    If you've been issued a refund from a merchant, we will post this refund to your account as soon as we receive notification from the merchant. Please be aware that some merchants have internal proc...

  • Disputing an unauthorized transaction

    If you notice an unauthorized transaction on your account, please take the following steps right away. Someone may be in possession of your card, or may have wrongfully obtained your card details f...

  • Understanding credit bureau reporting

    We report accounts to the three major credit bureaus (Equifax, Experian, and Transunion) on a monthly basis. We report data on the last day of each month, reflecting the status of your account (suc...

  • Credit limit increases

    We regularly review accounts for credit limit increase eligibility. You can earn an increase to your limit in as soon as six months after becoming a Sparrow customer by managing your account respon...

  • How to make a payment

    You can make a payment using the Sparrow mobile app anytime you have an outstanding balance on your account. You will find a blue "Pay" button in the middle of the Home screen of the mobile app. Up...

  • Receiving available credit for your payment

    When you make a payment on your Sparrow account, the payment amount will be reflected in your balance on the same day. However, it may take as long as five business days for your available credit t...

  • Requesting Autopay

    While we know Autopay is a popular and useful feature, unfortunately, we don't currently have this functionality available. We are currently working on building this out and plan to launch this in ...

  • Requesting to change payment due date

    Unfortunately, we don't currently support the ability to change your payment due date. We do know that this is a very important option for our customers. We are currently working on building this o...